Hey there! Ever had one of those moments where you just want to talk to a real person, not a robot? Yeah, we get it. That’s why at SneakWorx, every email you send lands straight in our inbox—no automated replies, no endless loops. Just real conversations.
Fun fact: Our founder, Alex, still replies to most emails personally. It started as a way to stay connected, but now it’s kinda become our thing. Last month, a customer wrote in about a sizing issue, and Alex ended up chatting with them for 20 minutes about sneaker trends. True story!
Whether you’ve got a question, a suggestion, or just want to geek out over the latest drops, here’s how to reach us:
Prefer typing? Our live chat (bottom right corner) is manned by actual humans during business hours. No bots, no scripts—just quick answers.
Here’s the thing: We’re not just selling sneakers; we’re building a community. That custom colorway we dropped last spring? Came straight from a customer’s sketch. Your feedback shapes what we do next.
So go ahead—tell us what’s on your mind. Complaints, ideas, or even your hot take on the whole "Are high-tops practical?" debate. (Spoiler: We’re team high-tops.)
P.S. If you’re reaching out about an order, include your order #. It helps us pull up details faster—meaning you get answers sooner!
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